Privacy Policy

1. Introduction

Heat Villains ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in promotions or surveys

This information may include:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Analytics data through Google Analytics

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send promotional emails and marketing communications (with your consent)
• Improve our website and customer service
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Analyze website usage and customer preferences

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

• Payment Processors: Stripe for secure payment processing
• Shipping Partners: Australia Post and other courier services for order delivery
• Email Services: For sending order confirmations and newsletters
• Analytics Services: Google Analytics for website performance analysis

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is encrypted and processed securely through Stripe. We do not store complete credit card details on our servers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device.

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Shopping Cart Cookies: Maintain your cart items between sessions

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for 7 years in accordance with Australian tax law requirements.

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: